We want you to be completely satisfied with your purchase from our store. In the event that you need to return a product or request a refund, please carefully review our refund and returns policy outlined below:

  1. Eligibility for Returns:
    • To be eligible for a return, the item must be unused, undamaged, and in its original packaging.
    • Certain products, such as perishable goods, personalized items, or downloadable software, may not be eligible for return. Please check the product description or contact our customer support for more information.
  2. Return Process:
    • To initiate a return, please contact our customer support within 15 days from the date of purchase, providing your order details and reason for return.
    • Our customer support team will guide you through the return process and provide you with any necessary instructions.
    • Please ensure that the item is securely packaged to prevent damage during transit.
  3. Refund Options:
    • Once your return is received and inspected, we will notify you of the status of your refund.
    • If the return is approved, you will have the option to choose between a refund to your original payment method or store credit.
    • Refunds will be processed within 3 to 7 business days after the returned item is received.
  4. Return Shipping:
    • Unless the return is due to our error or a defective product, the customer is responsible for return shipping costs.
    • We recommend using a trackable shipping method to ensure that the returned item reaches us safely.
  5. Exchanges:
    • If you wish to exchange an item for a different size, color, or variant, please contact our customer support to check availability.
    • Exchanges may be subject to additional shipping fees and any price differences between the exchanged items.
  6. Damaged or Defective Items:
    • If you receive a damaged or defective item, please contact our customer support immediately.
    • We may request photos or additional information to assess the issue and provide a suitable solution, such as a replacement or refund.
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