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We want you to be completely satisfied with your purchase from our store. In the event that you need to return a product or request a refund, please carefully review our refund and returns policy outlined below:
- Eligibility for Returns:
- To be eligible for a return, the item must be unused, undamaged, and in its original packaging.
- Certain products, such as perishable goods, personalized items, or downloadable software, may not be eligible for return. Please check the product description or contact our customer support for more information.
- Return Process:
- To initiate a return, please contact our customer support within 15 days from the date of purchase, providing your order details and reason for return.
- Our customer support team will guide you through the return process and provide you with any necessary instructions.
- Please ensure that the item is securely packaged to prevent damage during transit.
- Refund Options:
- Once your return is received and inspected, we will notify you of the status of your refund.
- If the return is approved, you will have the option to choose between a refund to your original payment method or store credit.
- Refunds will be processed within 3 to 7 business days after the returned item is received.
- Return Shipping:
- Unless the return is due to our error or a defective product, the customer is responsible for return shipping costs.
- We recommend using a trackable shipping method to ensure that the returned item reaches us safely.
- Exchanges:
- If you wish to exchange an item for a different size, color, or variant, please contact our customer support to check availability.
- Exchanges may be subject to additional shipping fees and any price differences between the exchanged items.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support immediately.
- We may request photos or additional information to assess the issue and provide a suitable solution, such as a replacement or refund.
